Privacy Policy

1. Introduction

Signal Stack ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our advertising management platform. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the service.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our service.

Personal Information

• Name and email address when you create an account
• Billing information when you subscribe to paid features
• Profile information you choose to provide
• Communications you send to us

Advertising Platform Data

• Campaign data from connected advertising accounts (Meta, Google, TikTok)
• Performance metrics and analytics
• Ad creative information
• Audience and targeting data

Automatically Collected Information

• Device and browser information
• IP address and location data
• Usage data and analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Generate AI-powered insights and recommendations for your campaigns
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Personalize and improve your experience

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With your consent: We may share information when you give us explicit permission
• Service providers: We work with third-party companies to help us operate our service (hosting, analytics, payment processing)
• Legal requirements: We may disclose information if required by law or in response to valid legal requests
• Business transfers: In connection with any merger, acquisition, or sale of company assets
• Protection: To protect the rights, property, and safety of Signal Stack, our users, or others

5. Third-Party Platform Integration

When you connect your advertising accounts (Meta, Google, TikTok), we access data through their official APIs in accordance with their terms of service and privacy policies. We only request permissions necessary to provide our services. You can disconnect these integrations at any time through your account settings.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication measures
• Secure data centers with physical security controls

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Opt out of marketing communications at any time

To exercise these rights, please contact us at privacy@signalstack.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your activity on our service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States and process it there.

11. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

• Email: privacy@signalstack.com
• Website: https://signalstack.com/contact